Blue Cross and Blue Shield of North Carolina goes beyond the requirements of federal and state laws and guidelines to protect our customers’ health information. BCBSNC must collect and use certain data to help us enroll customers and process claims correctly. Our use of protected health data complies with laws, regulations and our own high standards. We exceed industry standards by using multiple layers of data security to protect our customers’ personal information from accidental, unauthorized or illegal access or transfer. Our process for vetting and testing our systems, technology, software and data security measures is thorough and rigorous. Each organization we do business with must comply with the same strict laws and requirements that we do. These organizations are also subject to penalties under federal and state law, as well as fines and sanctions.