DURHAM, NC – Blue Cross and Blue Shield of North Carolina’s Board of Trustees today took action to develop enhanced corporate governance protocols regarding reporting procedures of significant events. In a letter sent to North Carolina Insurance Commissioner Mike Causey the Board shared that work on the improved protocols would begin immediately. 

Statement from Blue Cross NC Board of Trustees:
“We understand the handling of the incidents surrounding former Blue Cross NC CEO Dr. Patrick Conway has disappointed many of our valued customers, state leaders, and employees. Please know that throughout this process our Board’s actions were based on the information known to us at that time, and our actions were always made in good faith.

“While we cannot undo the events that have unfolded over recent weeks, we can act to restore your trust. To that end, our Board of Trustees is developing new, enhanced procedures to improve transparency in the reporting of significant events.

“We remain fully committed to continuing our work to transform our health care system through value-based initiatives like Blue Premier, bringing advanced primary care to North Carolina, and to helping our customers get more affordable, higher quality health care. 

“We recognize that we cannot achieve this without first restoring the trust you have put in us for more than 85 years. The work to restore that trust has started – and we are committed to seeing it through.”