Blue Cross NC will also Match All Employee Donations Made towards Helping Residents Impacted by Florence


Blue Cross NC Continues to Operate a Fully Staffed, 24/7 Nurse Line, Extensions for Early Prescription Refills, Claim Submissions, and Premiums Remain in Effect


Blood and Supply Donation Opportunities Available for Blue Cross NC Employees


DURHAM, NC – Blue Cross and Blue Shield of North Carolina (Blue Cross NC) announced today that it is donating $1.5 million to the North Carolina Disaster Relief Fund to help residents recover from Hurricane Florence.


Blue Cross NC will also match employee donations made to hurricane recovery efforts at 100 percent.


“Our mission is to improve the health and well-being of our customers and communities. There’s never a greater need to put that mission into action than after a disaster like Hurricane Florence,” said Patrick Conway, President and CEO of Blue Cross NC. “We know that many families have a long road ahead of them, and we plan to be there to help in any way we can – whether it be through financial support, supply donations or making sure people have access to the care they need.”


In addition to its $1.5 million donation to the North Carolina Disaster Relief Fund and 100 percent matching of employee donations, Blue Cross NC is doing the following:


Access to Care: Blue Cross NC continues to operate a fully staffed, 24/7 nurse line. The nurse line is open to all customers, and can help them with medical questions until they are able to see their doctor. A behavioral health hotline, and free telehealth services are also available. More details can be found on the company’s blog and social media channels.


Blood Donation: Blue Cross NC is encouraging employees to donate blood at the American Red Cross Blood Donation Center located at the Blue Cross NC Durham campus. Employees not located in Durham can sign up to donate blood at a location near them.


Supply Donation: Through October 5th, Blue Cross NC employees will be able to donate size 4 and 5 diapers, baby wipes and feminine hygiene pads to be donated to the Diaper Bank of North Carolina. The supplies will go towards helping families impacted by Florence.


Employee Assistance: Blue Cross NC employs more than 4,000 people across North Carolina. Employee assistance is available. Employees can complete an online application process for our BlueAssist program for financial assistance.  Employees can find additional information on the company's intranet.


Additionally, the following policies remain in place for Blue Cross NC customers and enrolled accounts in North Carolina. These policies are in effect until Oct. 13 or until the end of a federal disaster area declaration:


Affected members and employers may delay paying their premiums for 30 days.


Affected members may get an early prescription drug refill or replace a lost or destroyed prescription – if they make a request by Oct. 13.


Blue Cross NC will provide a 30-day extension for deadlines related to:

  • Submission of claims;
  • Filing of appeals;
  • Requests for authorization of medical services; and
  • Additions of newborn and adopted children to a medical policy.


Members in North Carolina who need additional flexibility on premium payments, medications or other requirements should call the customer service number on the back of their member card.



About Blue Cross and Blue Shield of North Carolina:

Blue Cross and Blue Shield of North Carolina improves the health and well-being of our customers and communities through innovative health care products, insurance, services and information to more than 3.8 million members, including approximately 1 million served on behalf of other Blue Plans. Since 1933, we have worked to make North Carolina a better place to live through our support of community organizations, programs and events that promote good health. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Visit Blue Cross online at All other marks are the property of their respective owners.