CHAPEL HILL, N.C. – Customer service representatives are working extended hours over the three-day weekend to take calls and call back customers that need help. Our Enrollment Services Team also will be working throughout the weekend and on Monday to process remaining enrollments. 

Friday, January 15                  Open to 9 PM

Saturday, January 16             Open to incoming calls, 9 AM to 1 PM; Callback calls only, 1 PM to 5 PM

Sunday, January 17               Closed Sunday for system upgrades.

Monday January 18                Callback calls only, 8 AM to 4 PM

Please note, our Enrollment Services Team will be open from 8 AM to 5 PM, Saturday through Monday, to process remaining individual enrollments.

Customers can print temporary ID cards, check benefits and the status of claims at Please be aware Blue Connect will undergo system upgrades overnight, from 8 PM to 8 AM, beginning Saturday night, and on Monday, January 18, from 6 PM to 9 PM.

Blue Cross and Blue Shield of North Carolina is a leader in delivering innovative health care products, services and information to more than 3.84 million members, including approximately 1 million served on behalf of other Blue Plans. Since 1933, the company has served its customers by offering health insurance at a competitive price and has served the people of North Carolina through support of community organizations, programs and events that promote good health. Blue Cross and Blue Shield of North Carolina was recognized as one of the World’s Most Ethical Companies by Ethisphere Institute in 2012, 2013 and 2014. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Visit BCBSNC online at All other marks are the property of their respective owners.