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About BCBSNC

Our Company

Blue Cross and Blue Shield of North Carolina (BCBSNC) is a not-for-profit, fully taxed company with headquarters in Chapel Hill and major operations centers in Durham and Winston-Salem. We are the largest health insurer in the state, with over 4,000 employees1 serving more than 3.7 million customers.2 In 2012, salaries and benefits provided to BCBSNC employees represented an economic impact of nearly $423 million.3
 

Our Customer Service

Average customer satisfaction: 8.5 out of 10.04
Number of claims paid in 2012: 48.1 million5
Value of claims paid: $4.5 billion6
Customer service calls received in 2011: more than 4.4 million7
 
 
OurCustomers

 

 

 

 

 

Our Provider Network

Our network of health care providers includes 97% of medical doctors and 99% of hospitals in the state. 
  
  HMO PPO
Primary Care     5,572  5,580
Specialists13 27,120 29,138
Hospitals14  114  114

 

Company Milestones15

1933: Founded as Hospital Care Association, chartered on August 7
1935: Hospital Saving Association founded
1968: Hospital Care and Hospital Saving associations consolidate as North Carolina Blue Cross and Blue Shield
1973: Distinctive headquarters building opens in Chapel Hill Company name is changed to Blue Cross and Blue Shield of North Carolina
1979: Customer Service Center opens in Durham
2000: BCBSNC establishes the Blue Cross and Blue Shield of North Carolina Foundation
2001: BCBSNC establishes major operations center in Winston-Salem
2005: BCBSNC celebrates its 75th Anniversary BCBSNC becomes the first health insurer in the nation to cover obesity as a primary condition
2009: BCBSNC opens CSC2 building in Durham, our first corporate green” building designed from the ground up to be environmentally friendly
2010: J. Bradley Wilson, appointed President and CEO
2011: BCBSNC collaborates with UNC Health Care to open Carolina Advanced Health, a new primary care physician practice specializing in the treatment of chronic conditions
2012: BCBSNC teams up with health care providers to create three Accountable Care Organizations (ACO) across North Carolina that provide high quality, coordinated and efficient care for customers while reining in costs
 

Awards and Recognition

AHA Fit Friendly Award: American Heart Association
(2010, 2011, 2012)
 
Carolina Parent: Top 50 Family Friendly Companies
(every year, 2000-2012)
 
CEO Cancer Gold Standard Award: CEO Roundtable on Cancer
(2010, 2011, 2012)
 
Ethisphere Institute: World's Most Ethical Companies
(2012, 2013)
 
Healthiest Employers in the Triangle: Triangle Business Journal
(2012)
 
Working Mother: 100 Best Companies
(every year, 2007-2012)
 

Community Involvement18

Since 1997, BCBSNC employees have logged more than 352,000 volunteer hours. Additionally, 90 percent of our corporate officers participate in volunteerism and community outreach programs.
 
BCBSNC employees also participate in regularly scheduled blood drives, organize fundraisers to support local nonprofit groups, make donations to company-sponsored food and back-to-school drives and participate in hands-on volunteer projects, including sorting meals for the Food Bank of Central and Eastern North Carolina and KaBOOM! playground builds.
 

Blue Cross and Blue Shield of North Carolina Foundation19

Founding: November 2000
Description: Separate, independent, private, charitable foundation with the mission of improving the health and well-being of North Carolinians
Focus Areas: Improving the health of vulnerable populations, increasing physical activity and encouraging healthy eating, helping nonprofit groups increase their organizational capacity
Signature Programs: Be Active Kids,® Breast Health Project, Community TIEs Awards Program, 5 Good Ideas Make Them Great, Healthy Community Institute for Nonprofit Excellence
Total Grants: More than 650 grants totaling more than $88 million to North Carolina organizations since the year 2000

Executive Leadership Team

J. Bradley (Brad) Wilson
President and Chief Executive Officer
Maureen K. O’Connor
Executive Vice President, Chief Strategy and Innovation Officer
and General Counsel
Don W. Bradley, M.D., MHS-CL
Senior Vice President for Healthcare and Chief Medical Officer
Alan Hughes
Executive Vice President and Chief Operations Officer
Fara M. Palumbo
Senior Vice President and Chief Human Resources Officer
Gerald Petkau
Senior Vice President and Chief Financial Officer
John T. Roos
Chief Sales, Marketing and Communication Officer
N. King Prather
Senior Vice President, General Counsel and Corporate Secretary
 

2012 Financial Performance16

Revenue: $5.7 billion
Consolidated Net Income: $57.7 million
Net Income Ratio: 1%
Taxes Paid in 2011: 92.1 million
Fully Insured Claims and Medical Expenses Paid: $4.5 billion
Months of Claim in Reserve: 4.7 months
Percentage of Premium Dollar Spent on Medical Expenses: Over 87% 

Headquarters

Location: Chapel Hill, NC
Mailing address: P.O. Box 2291
Durham, N.C. 27702-2291
(919) 489-7431 • bcbsnc.com
 

Our Employees17

Women: 76%     Ages 25 and under: 3%
Men: 24%          Ages 26-44: 54%
Minorities: 48%  Ages 45 and older: 43%

 

Media Contacts

Media Line for reporters and analysts only:
(919) 765-3005 media.inquiry@bcbsnc.com
 

Health Care Coverage Solutions

Plans for Employers:
Blue Options® PPO plan
Blue Options 1-2-3SM Lower cost PPO plan with tiered benefits
Blue Options HSASM High-deductible health plan with
Health Savings Account
Blue Options HRASM PPO with health reimbursement arrangement
Blue SelectSM A tiered benefit plan that offers high-quality, cost-effective coverage
Blue ValueSM A lower-cost plan that offers quality, cost-effective coverage for individuals and groups of all sizes
Blue Care® Open-access HMO plan
Classic Blue® Comprehensive major medical plan
Dental Blue® Ancillary dental plan
Dental Blue SelectSM Voluntary dental plan
Blue 20/20SM Vision Plan

Plans for Individuals:
Blue Advantage® PPO plan
Blue Advantage Saver® PPO plan
Blue Options HSASM High-deductible health plan with
Health Savings Account
Blue ValueSM Our lower-cost plan that helps you save through a limited network of providers
Blue Medicare SupplementSM and Blue Medicare RxSM
Blue Medicare HMOSM and Blue Medicare PPOSM Medicare plans
Dental Blue for IndividualsSM Individual dental plan

Discount Programs:
Blue365R presents BCBSNC customers with an online destination for healthy deals and discounts on fitness, healthy eating, personal care and more. The program encourages customers to make good choices while saving money on top brands.20
 
 
 
 
 
1 Employment numbers as of 12/31/2012
2 BCBSNC Membership Detail Report - 12/31/2012
3 BCBSNC human resources data. Includes related payroll taxes, employee welfare and acquisition costs, May 2012
4 Customer satisfaction survey results from a random sample of 750 customers, First qtr 2013. Excludes State plan, BCBSNC employee  customers, customers under 21 years of age, appeals cases, Medicare Advantage, Medicare Part D, and any customer group that asked not to be surveyed.
5 BCBSNC claims data, May 2013
6 “BCBSNC Adds Customers, Invests to Prepare for Health Care Reform," BCBSNC press release, March 1, 2013
7 BCBSNC customer service data, May 2013
8 BCBSNC Membership Detail Report - 12/31/2012
9 Preferred provider organization (PPO) includes State PPO, Federal Employee Program PPO, ACS Benefit Services and National Carolinas Program
10 Includes State Health Plan Indemnity, Medicare Supplemental and NC Health Choice.
11 Health maintenance organization (HMO)
12 Network participation as of December 21, 2012
13 Includes all providers, medical doctors, non-medical doctors and specialties of family practice, general practice, internal medicine and pediatrics not counted as a primary care provider.  Excludes mental health and chemical dependency providers.
 
 
 
14 Includes general acute care only.
15 BCBSNC historical data
16 “BCBSNC Adds Customers, Invests to Prepare for Health Care Reform," BCBSNC press release, March 1, 2013
17 BCBSNC human resources data, May 2013
18 BCBSNC Community Relations data, May 2013
19 BCBSNC Foundation data, May 2013
20 Discount programs may not apply to all health plans. Discounts on certain goods and services may not be provided directly by BCBSNC, but may instead be arranged by BCBSNC for member convenience. All discounts are outside member health plan benefits. Fitness center discounts available only in North Carolina. BCBSNC is not liable for problems resulting from goods and services it does not provide directly, such as goods and services not being provided or being provided negligently. BCBSNC may change or discontinue these programs at any time.
 

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