Blue Cross and Blue Shield of North Carolina Expands Availability of eInfoNOW, An Online Group Reporting Tool

RALEIGH, N.C. — Blue Cross and Blue Shield of North Carolina (BCBSNC) today announced greater availability of eInfoNOWSM, an online reporting tool that allows employer groups to track claims utilization data and to perform data analysis. Having this capability allows BCBSNC and the employer to tailor insurance plans to meet the specific health needs of each employer group. The eInfoNOW tool is available to all local and national self-insured employer groups.
 
"This strategic communications tool is all about relationship management - between BCBSNC and our employer groups, and between our employer groups and their employees," said John Friesen, BCBSNC’s vice president and chief actuary of Actuarial and Underwriting. "By having the data to see what is or is not used by those covered under our plans, we can make changes that more effectively meet the unique needs of each employer group."
 
The reporting tool tracks changes in claims utilization.
 
"eInfoNOW allows employers to drill down through layers of information to identify issues, opportunities and trends," said Mary Henderson, senior vice president at Health Data Management Solutions (HDMS), the company responsible for the development of eInfoNOW. "Employers can create easy-to-read reports to help them focus their efforts and health care dollars to offer competitive benefit packages that meet the needs of their employees."
 
The result is that employers collaborate with BCBSNC in designing a benefit package tailored to the most important needs of employees. BCBSNC clients already using the data tool include the North Carolina State Health Plan and BB&T Corporation.
 
"eInfoNOW provides me with easy access to all of our health care claims," said Steve Reeder, vice president and benefits manager at BB&T. "The ability to compare our claims with benchmark numbers also helps BB&T determine where we should focus our efforts to help control health care costs. We can also easily track the health care claims experience of our employees who choose to participate in our wellness program."
 
The online function itself is a secure, Web-based reporting tool with filtering, expansion and drill-down capabilities. Member data is completely private. The eInfoNOW tool is built around an extremely flexible data model that can support each group’s unique reporting needs.
 
 
About Blue Cross and Blue Shield of North Carolina:
Blue Cross and Blue Shield of North Carolina is a leader in delivering innovative health care products, services and information to more than 3.2 million members, including approximately 620,000 served on behalf of other Blue Plans. For 72 years, the company has served its customers by offering health insurance at a competitive price and has served the people of North Carolina through support of community organizations, programs and events that promote good health. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Access BCBSNC online at bcbsnc.com.
 
About HDMS:
Health Data Management Solutions, Inc. (HDMS) is a data management and analysis company that offers flexible, high-value information solutions to all entities with a financial stake in the health care industry. HDMS was founded in 1995 and became a wholly owned subsidiary of ActiveHealth Management, Inc. in 2000. The HDMS corporate office is located in Beachwood, Ohio, just outside of Cleveland. The firm also has offices in Chicago and New York City. Web site: hdms.com.
 
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