Press Releases

| Press Release

Wake Forest Baptist Patients to Receive On-site Support from BCBSNC Customer Service and Claims Professionals

“A hospital stay can be stressful for patients and their families. Patients often have questions and concerns about their medical bills and what their health insurance will cover. It can be a complex process to navigate,” said Alan Hughes, BCBSNC executive vice president and chief operating officer. “This collaboration with Wake Forest Baptist allows us to be there for our customers. We can get their insurance questions answered faster, so they can get back to their normal lives as quickly as possible.”
| Press Release

BCBSNC Unveils On-Site Customer Service at WakeMed Raleigh Campus

“Our customers who are being treated at WakeMed will immediately see the benefits of this service,” said Ian Gordon, senior vice president and chief operations officer at BCBSNC. “Being in the hospital can be an emotional time for patients and their families. Having someone who understands their benefits and can work with patients and WakeMed staff to make the registration and discharge processes seamless is an invaluable service that BCBSNC is proud to offer.”

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